Cigna is Hiring Work from Home in Many States Now: $34/hr

Cigna is hiring work from home in many states now!

This huge company provides business services to millions of customers. This Fortune 100 company makes billions of dollars. Cigna is hiring remote customer service reps in many states now!

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Customer Service Representative

Do you enjoy helping Health Care Professionals? Do you thrive in a fast-paced, customer-focused environment? Then start your rewarding career as a part of our growing Global Health Benefits Team! Cigna is one of the largest and fastest growing health insurers in the world.

At Cigna, we invest in you. As a Customer Service Representative, you are offered extensive, paid, hands-on training and a supportive post-training environment to pave your way to success. Cigna encourages career development and offers continuing educational resources internally and externally to help you in your career advancement.

Role Summary
In this pivotal role, Customer Service Representatives effectively handle inquiries from customers, clients, or providers received via phone and e-mail located domestically and internationally in “real time” contact center environment.

The successful candidate will be able to interact appropriately and efficiently with health care professionals using excellent interpersonal and listening skills, critical thinking, and problem solving skills. The ability to use computer-based resources in a highly effective manner to educate and provide accurate responses to inquiries is crucial for success.

Primary Responsibilities:

Receive requests by mail, telephone, or in person regarding insurance claims/policies while operating on multiple computer applications. Respond to inquiries from policy holders, providers and/or others for information and assistance
Perform research to respond to inquiries and interprets policy provisions to determine most effective response. Mail or route claim forms and supporting documentation to various units for final processing
Independently respond to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity. May seek assistance with complex customer services issues
Ability to understand and interpret policy provisions
Performs research to respond to inquiries and interprets policy provisions to determine most effective response using established departmental procedures, HIPAA regulations, and corporate policies.

You are the right person if you have:

High School Diploma or equivalent required, Associates or Bachelor’s degree preferred
1+ years of customer service experience analyzing and solving customer problems required; call center experience a PLUS
Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
Knowledge of Medical Terminology a PLUS
Excellent written and oral communication skills
Ability to perform in a high volume, fast paced call center environment
Proven ability to work independently as well as a productive member of a team
Exceptional organizational and time-management focus

For this position, we anticipate offering an hourly rate of $17 – $22, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we’ll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the “Life at Cigna” tab on our careersite: www.cigna.com/careers